You are encouraged to first try to resolve the issue by talking to the caregiver providing the service, or to the appropriate supervisor. If your concern remains unresolved, then please contact a Quality of Care Coordinator. All questions, concerns or comments will be investigated.
The quality of your care will not be negatively affected if you raise a concern. In fact, sharing your concern will help us improve our services both for you and for future patients and clients.
Click here to submit your concern by email. Your email will be delivered to our Quality Improvement Program and you'll receive a response from a Quality of Care Coordinator within 3 business days.
In your email, please include your
name, along with your
compliment or concern (with as much or as little detail as you are comfortable sharing through email). Please remember to include the
name of the facility where you received care, and indicate
if and how (phone or email - please specify the number and email address) you would like to be
contacted to further discuss your experience.
North Battleford and Area
Lloydminster and Area
Meadow Lake and Area
Absolutely! You can
email your compliments to the Quality Improvement Program. You can include as much or as little information as you would like. We'll pass the compliment along, and we'll also learn from that feedback and work to incorporate it into other care processes and experiences.
You can also call the Quality of Care Coordinators directly to share a compliment.
We receive, investigate and monitor patient and/or public concerns regarding healthcare services through the Quality of Care Coordinators. The Quality of Care Coordinators' role is to help you with questions or concerns about local and area health services, ensuring that you are aware of your rights and options, and ensuring that we use your comments to recommend changes and improvements to our programs and services.
All conversations with the Quality of Care Coordinator (QCC) are private and kept confidential unless you give your permission for the QCC to speak or act on your behalf.
Concerns will be investigated and concluded as quickly as possible. Once the investigation has been completed, the Quality of Care Coordinator will contact you to discuss the results and options available to you.